Refund policy

<h2>Our 30-Day Happiness Guarantee</h2><p>At TidyNest Home, we make storage solutions that we use in our own homes. If something doesn't work for you, we want to make it right — no hoops, no hassle.</p><p>That's why every order comes with our <strong>30-day happiness guarantee</strong>. If you're not completely satisfied within 30 days of delivery, we'll help you return it, exchange it, or find something that fits better.</p><h3>What can be returned</h3><ul><li>Items in <strong>new, unused condition</strong> with all original packaging and hardware</li><li>Items purchased within the last <strong>30 days</strong></li><li>Defective or damaged items — we cover return shipping</li><li>Wrong size? We'll help you exchange for the right one</li></ul><h3>What can't be returned</h3><ul><li><strong>Installed items</strong> — Once our hardware has been mounted (screws drilled, holes made), it can't be resold. But if something is defective, we'll still replace it — just reach out with photos.</li><li>Items that have been modified, misused, or show signs of improper installation</li><li>Sale or clearance items (final sale)</li><li>Gift cards</li></ul><h3>How to start a return or exchange</h3><ol><li>Email us at <strong>support@ticdaq.com</strong> with your order number and a quick note about what's going on</li><li>We'll reply within 24 hours with next steps — a prepaid label if the issue is on us, or a discounted return label if it's a change of mind</li><li>Send it back. We process returns within 3-5 business days of receiving the item</li><li>Refunds go back to your original payment method. Exchanges ship out right away</li></ol><h3>Got the wrong size? Don't worry.</h3><p>We know measuring can be tricky. If the size you ordered doesn't fit your space, email us and we'll help you exchange it for the right size. You only pay the difference in cost plus return shipping — no restocking fees, no fine print.</p><h3>Damaged or defective items</h3><p>Nobody likes receiving something that's broken. If your order arrives damaged or defective, email us at <strong>support@ticdaq.com</strong> within 7 days of delivery with:</p><ul><li>Your order number</li><li>Clear photos of the damaged item and packaging</li><li>A quick description of the issue</li></ul><p>We'll review it right away and send a replacement, issue a full refund, or find another solution — whichever you prefer.</p><h3>Refund timing</h3><p>Once we receive and inspect your return, we'll process your refund within 3-5 business days. It may take an additional 5-10 business days for the refund to show up on your statement — that part depends on your bank or payment provider.</p><p>Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, etc.).</p><h3>Questions?</h3><p>Just email us at <strong>support@ticdaq.com</strong>. Real people read every message, and we usually reply within 24 hours.</p><p><em>Last updated: October 2026</em></p>