FAQ

Ordering

When will my order ship?
Most orders are prepared within 2-5 business days after payment is confirmed. During holidays, peak sale periods, or additional quality checks, processing may take a little longer.

Can I change or cancel my order?
Please contact us as soon as possible at yw540691022@163.com. If your order has not started processing, we will do our best to help update or cancel it.

Shipping Time

Where do you ship?
We ship to the United States, Canada, the United Kingdom, the European Union, and many other destinations where carrier service is available.

How long does delivery take?
Delivery to the United States, Canada, the United Kingdom, and the European Union usually takes 7-18 business days after dispatch. Other international destinations usually take 10-25 business days after dispatch.

How much is shipping?
Available shipping methods and costs are shown at checkout before payment. For many current product tests, standard international shipping displays as $6.99, but the final shipping cost depends on the delivery address and order details shown at checkout.

Order Tracking

Will I receive tracking?
When tracking is available, we send tracking details to the email address used at checkout after the order is dispatched.

My tracking has not updated. What should I do?
Tracking can take several business days to update after dispatch, especially for international shipments. If there is no movement for more than 7 business days, contact us with your order number and we will help check it.

Returns & Refunds

What is your return window?
We offer a 30-day return window for eligible unused items in original packaging. Please contact us before sending anything back so we can provide the correct return instructions.

Who pays return shipping?
Return shipping costs may be the customer's responsibility unless the return is caused by a damaged, defective, incorrect, or missing item. We will confirm the next step after reviewing your request.

Damaged, Incorrect, or Missing Items

What should I do if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and help with a replacement, refund, or another suitable solution.

What if part of my order is missing?
Email us with your order number and a photo of everything you received. Some orders may ship in separate packages, and we will check the shipment status for you.

Contact Support

For order support, product questions, shipping updates, returns, damaged items, or missing items, email yw540691022@163.com. We usually reply within 1-2 business days.